CONDITIONS

1 - Please complete and submit the restoration service request form, attaching detailed photos showing the current condition of your bracelet.

2 - We will send you a confirmation email, along with the quote for the restoration service to be performed on your bracelet and the necessary details for shipping it to us.

3 - Once the restoration service has been completed and your bracelet is ready to be shipped, we will send the payment request and the invoice to your email address.

4 - We reserve the right to decline a restoration request if your bracelet has been tampered with or modified, or if we identify any work performed on it outside of SINCEWATCHES.

5 - Please note that the restoration process, like the manufacturing process, is performed entirely by hand. This means that if we cannot restore the damage to your bracelet, we will need to replace the damaged part.

6 - When it is necessary to replace any part of the bracelet because it cannot be successfully restored, we will contact you via email to provide detailed information about the work to be performed.

7 - Under no circumstances will we perform work beyond what was agreed upon or quoted without the customer's prior authorization.

8 - Should the agreed-upon quote for the restoration service for your bracelet change, we will always inform you before the commencement of the restoration service, and never without your confirmation and acceptance of the new quote.