1 - GENERAL

1.1 - These are the Conditions of Sale of SINCEWATCHES, with registered address at Willem Klooshove 44, 3438 PR Nieuwegein, The Netherlands. Registered with the Netherlands Chamber of Commerce (KVK) Number: 92523056 and Value-Added Tax (VAT) Number: NL004957552B68.

1.2 - These Terms and Conditions of Sale govern the sale of products on this website, www.sincewatches.com. Please read these Terms and Conditions of Sale carefully before placing your order. By placing an order through this website, you agree to these Terms and Conditions of Sale and agree to be bound by them. Before submitting your Order Form, you will be asked to confirm your acceptance of these Terms and Conditions of Sale on the Order Form. You will only be able to place an order if you confirm your acceptance.

1.3 - By placing an order on this website, you confirm that you have the legal capacity to enter into a consumer contract and that you are of legal age.

1.4 - Use of this website implies acceptance of the use of electronic communications.

2. USE OF THE PRODUCTS

2.1 - Products purchased through this website may be used exclusively for non-commercial, educational, private, or domestic purposes. Any use other than those mentioned above is only permitted with prior and explicit authorization from SINCEWATCHES.

2.2 - The content of all products offered on this website is protected by copyright and/or is owned by SINCEWATCHES. The "SINCEWATCHES" trademark and all other trademarks owned by SINCEWATCHES that appear on this website are subject to SINCEWATCHES' trademark rights. The content of purchased products, including registered trademarks, may not be used in connection with products or services unrelated to SINCEWATCHES in a way that could create confusion among customers, damage the reputation of SINCEWATCHES, or give rise to suspicion.

3 - ORDERING AND PURCHASE PROCESS

3.1 - Ordering a product on the website sincewatches.com constitutes an offer to purchase in accordance with these Terms and Conditions. 

3.2 - You are about to purchase a product that, due to its extraordinary characteristics, is unique, exclusive, and one-of-a-kind. It is especially important that you carefully read the specifications and features before placing an order.

3.3 - Please note that your order is for a product assembled and finished treated by hand. This means that it will intentionally have imperfections due to the scraping technique we use. The assembly and fit with the box are firm and precise.

3.4 - Due to the aforementioned extraordinary characteristics of the product you have purchased or are about to purchase, under no circumstances will SINCEWATCHES be responsible for the appearance or finish of your product if it is not to your liking.

3.5 - Please complete our Order Request Form. Please note that this does not guarantee that your order has been accepted. Orders are subject to our acceptance and the availability of the requested services.

3.6 - If your order is not accepted, we will notify you by email.

3.7 - If your order is accepted, we will send you a confirmation email along with a payment request (invoice) for 25% of the total price of your bracelet. This will constitute the contract between you, the customer, and SINCEWATCHES. In this order confirmation email, we will provide details of the information we will need to continue the process.

3.8 - Once we receive the 25% payment of the agreed price for your bracelet, we will send you an email confirming the start of the manufacturing process for your bracelet.

3.9 - When the manufacturing process of your bracelet is complete, we will send you an email informing you of this, along with the payment request (invoice) for the remaining 75% of the total price agreed for your bracelet.

3.10 - Once we receive the remaining 75% of the total price, your bracelet will be ready for shipment.

3.11 - Next, we will confirm the shipping date (including the tracking number, if shipped by courier) and the estimated delivery time. For more information, please read section 5 of these Terms and Conditions of Sale.

3.12 - Product and service descriptions are correct as of the publication date, but are subject to availability or change without notice. We reserve the right to refuse an order and to limit the quantity of any item.

3.13 - Information provided in your order for purposes such as gift card messages, text, photos for personalization, or engravings will be rejected without providing any explanation. In such case, we reserve the right to terminate your contract and refund the price paid or cancel your order, as applicable. We assume no responsibility for the accuracy or suitability of the information for the purpose for which it was provided.

3.14 - We reserve the right to conduct identity and credit checks for the prevention of fraud and to comply with any other legal obligation, such as, for example, the prevention of money laundering.

3.15 - The contract will refer solely to those products and services whose shipment we have confirmed in the order confirmation email. We will not be obligated to supply any other products or services that may be part of your order until the shipment of those products or services has been confirmed by a separate order confirmation.

 4 - PRICES AND PAYMENT METHODS

4.1 - Prices on this website are listed in Euros and US Dollars and include applicable VAT. Payment must be made together with the delivery charges indicated in the email confirming acceptance of the order.

4.2 - Prices are subject to change at any time, which does not affect orders for which we have confirmed acceptance.

4.3 - Payments may be made by means detailed in the ordering process, which may include the following: PayPal or Bank Transfer.

4.4 - If the order is accepted, you must pay 25% of the agreed total price for your bracelet. Once the payment of 25% of the agreed total price for your bracelet has been received, the manufacturing process will begin. When manufacturing is complete, you must pay the remaining 75% of the agreed total price for your bracelet, as well as the shipping cost

4.5 - 4.5 Payments by bank transfer or PayPal are subject, where necessary, to fraud prevention checks, in accordance with regulations regarding the prevention of anti-money laundering and counter-terrorist-financing. Delivery of your order will be suspended until full payment is received. The sale will be canceled if payment is not received.

4.6 - Alternative payment options may be offered in collaboration with third-party payment service providers. If you choose such options, you agree to be subject to the terms and conditions of those third parties and also agree that they may process your personal data for payment purposes, as described in their privacy policy.

4.7 - We may offer alternative delivery options, in collaboration with third parties, which are not covered by standard shipping charges. If you choose this option, the additional fees will be shown before you finalize your purchase and in the order confirmation.

5 - DELIVERY

5.1 - Once the payment of the remaining 75% of the total price of your bracelet has been received, we will confirm the shipping date (including the tracking number, if sent via courier) and the estimated delivery time by email. The delivery location will be the one selected by the customer and will be specified on the invoice.

5.2 - Shipping is usually made within 30 days of the order date. The stated shipping date is not guaranteed. If we are unable to ship your order within 30 days, we will contact you with a revised shipping date. If you reject the new shipping date and we are unable to ship the product within 30 days of your original order date, you can cancel your order free of charge and receive a full refund.

6 - TRANSFER OF OWNERSHIP AND RISKS

6.1 - Ownership of the products will be transferred upon receipt of full payment of all amounts due in respect of the products, including shipping costs. Any product may be reclaimed prior to the transfer of ownership in the event of a breach of these Terms and Conditions of sale.

6.2 - Upon delivery, the risks associated with the product are transferred. The risk referred to in this clause is the liability for damage to the product resulting from its use, handling, or storage.

7 - RIGHT OF WITHDRAWAL

7.1 - Any purchased product that does not fully satisfy the customer may be returned under the right of withdrawal, which may be exercised without needing to justify any reason, in accordance with the procedure described in the SHIPPING AND RETURNS POLICY section, within a maximum period of FOURTEEN days from the date the relevant product is received.

7.2 - The product being purchased was manufactured based on an order placed by the buyer; consequently, any refund will apply solely to the second payment, which represents 75% of the agreed total price. All shipping costs will be the buyer's responsibility.

7.3 - To make returns under the right of withdrawal, it is necessary to pack the product(s) in their original packaging, including all the accessories supplied with the delivery, and return them in perfect condition, unused, in the same condition in which they were received, and request the return within the period set in the previous section.

7.4 - The customer must return the products undamaged and in their original condition, including all accessories included in the product price. Any product that fails the quality inspection, as determined solely by SINCEWATCHES (e.g., scratches, worn or damaged elements, or missing components), will be returned to you, and no refund will be issued. You must take the necessary precautions to care for the products until they are returned. When the contract between you and us has been canceled, we will refund the amount paid within 14 days of receiving the products.

7.5 - The refund of the purchase amount will be made using the same payment method that the customer used when making the purchase, and within a maximum period of FOURTEEN DAYS from the request for the return.

7.6 - All refunds will be issued to the original payment method, and SINCEWATCHES is not responsible for any fees that may apply to the refund method. SINCEWATCHES is also not responsible for how quickly such refunds are credited to your account.

7.7 - Returns will not be accepted for products with broken security seals. The consumer is responsible for any reduction in the value of the products resulting from any handling other than what is necessary to establish the nature, characteristics, and functioning of the product.

7.8 - Only new, unused products in their original packaging will be accepted for return. Products with broken seals will not be accepted for return.

7.9 - If you return your purchase and the product meets all the above requirements, we will refund all payments received, including shipping costs, except for any additional costs resulting from your choice of shipping method other than the one we offer. We may deduct any amount from the refund if items are missing or if the goods supplied have suffered a loss in value due to improper handling on your part.

8 - WARRANTY

8.1 - All products under these Terms and Conditions of Sale are covered by the SINCEWATCHES Guarantee, which does not affect your legal rights against us as the seller.

8.2 - To send a product covered by the warranty to SINCEWATCHES, you must follow the procedure described in the SHIPPING AND RETURNS POLICY section.

9 - RESPONSIBILITY

9.1 - SINCEWATCHES is responsible for the proper performance of its obligations under this contract. However, SINCEWATCHES is not responsible for damages that may result from the acts or omissions of the buyer, nor for damages caused by third parties not affiliated with SINCEWATCHES in the performance of this contract.

9.2 - SINCEWATCHES cannot be held responsible for any direct or indirect damage, or any malfunction, regardless of its cause, that may arise from an internet connection. It is the user's responsibility to take all necessary measures to protect their data or software installed or stored on their computer equipment. Accessing the website is entirely at the user's own risk.

9.3 - Our maximum, total, and complete liability, for any reason, and your sole and exclusive remedy for any cause, will be limited to the actual amount paid by you for the products and services you have ordered through our website.

9.4 - Under no circustances shall SINCEWATCHES or its directors, employees, agents, or service providers be liable for any damages, including, without limitation, direct, indirect, special, incidental, consequential, exemplary, or punitive damages arising from, or directly or indirectly related to, the purchase of products or services, the use of, or inability to use, this website or the content, materials, and features provided as part of this website, whether in an action based on contract, negligence, or strict liability, even if we knew, should have known, or had been warned of the possibility of such damages.

9.5 - SINCEWATCHES' liability is excluded and limited to the maximum extent permitted by law.

10 - TRANSFER OF RIGHTS AND OBLIGATIONS

10.1 - You may not assign any benefit of your contract with us to any third party without the prior written authorization of SINCEWATCHES.

10.2 - The contract between the user and SINCEWATCHES cannot be assigned or transferred. Therefore, you may not, in any way, dispose of the rights over the delivery of the purchased product defined in this contract, without having previously obtained our written agreement.

10.3 - If any clause of these Terms and Conditions of Sale is declared void or invalid by a court decision, the remaining clauses will continue in force and applicable.

10.4 - By using this website, you agree to communicate with us electronically.

11 - APPLICABLE LAW AND JURISDICTION

11.1 - The Terms and Conditions of Sale on this Website are governed by the laws of the Netherlands and will be interpreted in accordance with the law of the Netherlands.

11.2 - Contracts entered into between you and us through this website are governed by the laws of the Netherlands, excluding its conflict of laws rules and regardless of the place of performance or physical execution. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

11.3 - To the extent permitted by law, any disputes arising from the formation, performance, or termination of these agreements will be subject to the exclusive jurisdiction of the courts of the Netherlands, without limitation of the right of appeal. Notwithstanding the foregoing, each party will have the right to seek injunctive relief and cease-and-desist orders from any competent authority worldwide.

11.4 - Please note that disputes may be submitted to online resolution through the online dispute resolution platform provided for in Regulation (EU) 524/2013 of the European Parliament and of the Council.

11.5 - We do not participate in dispute resolution proceedings before a consumer arbitration board.

12 - VALIDITY

12.1 - If any clause of these Terms and Conditions of Sale is declared void or invalid by court decision, the remaining clauses will continue in force and be applicable.

13 - CONTACT

13.1 - To contact SINCEWATCHES, you can do so by clicking the following link: CONTACT US